1. How do I check to see if there is availability or not?
To find out if this tour is available for the number of passengers or room type you require, simply click on the Book Online button above, fill in the required fields & click submit. You’ll be taken to the tour operator’s own website where you’ll be able to see live availability by continuing through the booking process. You are not committed to book anything until you supply and confirm your payment details. Or if you prefer, you can find out directly from the tour operator, simply click on either the email or phone icon located towards the top of the page beneath the Door2Tour.com banner. You can then find out availability via email or request a call back directly from the tour operator running this tour.
2. How do I find out how much a tour will cost in total or per person?
To find out the total price of a tour, simply click on the Book Online button above, fill in the required fields & click submit. You’ll be taken to the tour operator’s own website and by continuing through the booking process, you’ll be able to find out how much the tour you’re interested in will cost in total and per person. You are not committed to book anything until you supply and confirm your payment details. Or if you prefer, you can find out directly from the tour operator, simply click on either the email or phone icon located towards the top of the page beneath the Door2Tour.com banner. You can then find out how much this tour will cost in total via email or request a call back directly from the tour operator.
3. What facilities are provided on the coach?
The vehicles contracted for the tour operator’s use are generally of executive standard. Coaches used on European tours are normally equipped with WC/washroom (but this cannot be guaranteed). All coaches used on USA and Canada tours are equipped with WC. On certain Long Haul holidays the coaches may not match current European standards but will normally be the best available and where appropriate will feature tinted windows and air-conditioning. In all cases, regular comfort stops will be made to ensure a relaxing journey.
Note: Every now and then, something happens which makes it necessary to replace the coach at the last minute. This may result, for example, in the tour operator having to use a coach without a toilet, or with different seating arrangements. The tour operator can’t be responsible for things like this, when caused by circumstances outside of their control.
On European holidays, coach seat numbers are not allocated.
On Long Haul tours, the tour operator has a seating by rotation
Channel Crossings
The majority of the Channel crossings use the services of P&O Ferries and Seafrance between Dover and Calais or Eurotunnel from Folkestone to Calais as indicated on the web page. This will be confirmed in your final travel details. In case of problems beyond the tour operator’s control such as bad weather, technical problems, capacity limitations, industrial action etc. they reserve the right to substitute alternative methods of crossing the Channel from those originally stated. If you require more information about this or anything else, then you’ll need to contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
4. Which hotel is being used and where is it located?
Reference to ‘Hotel’ covers all accommodation and does not necessarily distinguish between local classifications such as ‘Gasthof’ or ‘Pension’ and ‘Motel’ or ‘Inn’. Many hotels comprise two or more separate buildings and the tour operator makes no distinction between use of the main part of the hotel and any annexe or ‘dependence’ buildings nearby. The prices on the website/brochure are based on the sole occupancy of a room with private facilities. Details of all hotels used by this tour operator are shown in the Accommodation tab. Details will be included in your final travel details issued approximately 10 days prior to departure. There are no single room supplements as the prices published are based on sole occupancy. If you require more detailed information about the hotel such as its location, whether it has a lift etc then you’ll need to contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
5. What amenities are available at the hotel?
Amenities are usually described in either the Accommodation or Tour Overview tab of the tour details. Amenities as described will usually be available, but please note that some amenities (lifts, swimming pools etc) require service and repair and may not always be available. Entertainment is frequently subject to demand based on sufficient guests staying at the hotel at the time. Some hotels charge for extra supplies of tea/coffee in bedrooms. If you require more information about this or anything else, then you’ll need to contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
6. I have special requests, what do I do?
If you have any special requests such as low floor accommodation, adjacent rooms etc, you must advise the tour operator of these at the time of booking. Special diets can be requested on scheduled flights, but regrettably no such arrangements can be guaranteed during the tour itself. Although they cannot guarantee that your requests will be met, they will certainly pass on your requests to the supplier concerned. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. They regret that they cannot accept any conditional bookings, i.e. any booking that is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests. If you require more information about this or anything else, then you’ll need to contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
7. Where is the nearest pick-up point to where I live?
About fourteen days before you go away, the tour operator will send you your final information. This will include details of where you will be staying, confirmed departure and return times, and your tickets (if applicable). If you would like to see the pick-ups that are available for this tour please click on the VIEW button in the column headed View Pickups, but please do bear in mind that the pickups available may vary depending on the departure date. If your required pick-up point is not listed for the departure date you are interested in, then it is with regret that the coach will not pick-up from there. If you require more information about this or anything else, then you’ll need to contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
8. Where exactly do I have to be to meet the coach?
Joining instructions (including pick-up times & loctation) for all tours listed on this website/brochure will be posted to you between 2-3 weeks before departure date. You are responsible for being at the correct departure point at the correct time, and this tour operator cannot be liable for any loss or expense suffered by customers because of their late arrival at any departure point for any reason. Subject to demand, certain pick-up points may not be available on all holidays. Your Holiday Advisor will inform you of alternatives in this case. Exact joining points can be viewed and selected once you have entered the secure booking process. Simply click on the Book Online button above, follow the instructions, and you’ll be taken to the tour operators own website. You are not committed to book until you supply and confirm your payment details. If you require more information about this or anything else, then you’ll need to contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
9. What time does the coach pick-up?
Joining instructions (including pick-up times) for all tours listed on this website/brochure will be posted to you between 2-3 weeks before departure date. For flight times, please contact the tour operator approximately 4 - 6 weeks before the departure date they should then be able to confirm flight times with you. If you would like an approx. time then please contact tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator.
10. We have small children/infants are they able to join this tour too?
Children are not allowed on any of these tours as they are for single people only.
11. How much are optional excursions and how do I pay for them?
The tour operator wants to give you the opportunity to see as much as possible of the countries you are visiting, so there will nearly always be a selection of optional excursions. The tour operator will send you full details about the excursion programme (with prices) about 7 weeks before you go away. Entrance fees are not normally included in excursion prices. You can pay your Tour Manager in cash for excursions. It’s also normally possible to pay with travellers’ cheques. The tour operator does not accept credit/ debit card payments, or payment by cheque. Excursions operate subject to demand, traffic and weather conditions. Changes to the advertised excursion programme are rare, but the tour operator does reserve the right to introduce new excursions or amend the programme at any time. To find out how much optional excursions cost, you can contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator running this tour.
12. I am interested in theatre breaks, how do I find out what shows are available & how much it will cost?
The show included in this tour should be made clear in the tour itinerary, and the cost will usually incorporate the ticket unless stated. If the tour is a general theatre break, the shows available for your chosen departure date should be listed in the tour itinerary, and you’ll be able to choose your show during the secure booking process. You are not committed to book until you supply and confirm your payment details. If you require more information, simply click on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator running this tour.
13. Where are our seats located in the theatre?
To get an idea of where your theatre seats will be located, please contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator running this tour.
14. Does this tour cater for disabled clients?
Most of the holidays feature itineraries and activities that need a reasonable level of fitness. Bookings are accepted on the understanding that all persons travelling are normally in good health, and physically equal to the chosen holiday programme. The tour operator is happy to accept bookings from people with a disability, mobility limitation or specific medical need. However, they ask that you fully consider your requirements, and advise them of all your needs before your booking is confirmed. The tour operator will make reasonable adjustments to your holiday to ensure your enjoyment and safety whilst you are away with them. Where they reasonably feel that they are unable to make suitable adjustments, e.g. on issues of safety for you and your fellow travellers, they would consider refusing the booking.
If you don’t make them aware of any disability or serious medical condition before you book, they are entitled to cancel the booking when they become aware of it, if in their reasonable opinion, the holiday is not, and cannot be made suitable for you. If they cancel in these circumstances, the cancellation charges in their booking conditions would be payable. If you need advice or further information then please contact the tour operator directly by clicking on the email icon located towards the top of the page beneath the Door2Tour.com banner. You can then send your query via email or request a call back directly from the tour operator running this tour.
15. I don’t want to book online, can I book over the phone?
Yes, you can book over the phone. Simply request a call back from the tour operator who is running the tour that you are interested in. Or a member of the Door2Tour.com team will be happy to book the tour on your behalf. Please make sure you have all the necessary details with you at the time of calling, for example, credit/debit card number, passenger contact details etc.
16. Do I need a Passport/Visa for this tour?
You will need a full ten year passport to travel on any of the holidays on this website (except those in the UK). If you don’t have a passport you can get forms to apply for one from the Post Office. Please note: If you are 16 or over and haven’t got a passport, the tour operator suggests that you apply for one at least three months before your holiday. The UK Passport Service will need to confirm your identity and will ask you to attend an interview to confirm this.
If your passport shows that you are a British Subject, British Dependant Territories Citizen, British National (Overseas Citizen) or British Protected Person you must enquire with the relevant embassy, as you may need additional travelling documents. This applies to all countries visited, even if just stopping over. For holidays to America and Canada your passport should be valid for at least 90 days beyond your return date.
For any European holidays travelling to or through non EU-destinations, or any Long Haul holidays including the Caribbean, your passport should be valid for six months beyond your return date. If your passport has less than six months until it expires, please contact the relevant embassy of the countries you are visiting, or apply for a new one in good time before you go. (You can carry up to nine month’s validity over).
It is your responsibility to have a valid passport. If you don’t the tour operator will not be able to refund any of your money. If you are applying for a new passport and you need a visa, please make sure you give the tour operator the correct passport number, or your visa will be invalid. Neither the tour operator nor Door2Tour.com can help with Visa Applications, you will need to sort this out yourselves and have the Visa document before you book the tour.